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Billing & InsuranceWho can I call with questions about my account balance or my insurance coverage?The Business Office Staff is available to help Monday through Friday, from 8 am to 5 pm. Please call 706-261-0521. Or, you may email the Business Office and a representative will respond to your question with 24 hours (Monday through Friday.) Why am I receiving two bills for the same service?The bill you received from Walton Rehabilitation Health System is for services provided by the hospital. Professional fees provided by physicians at Walton will be billed separately from the fees charged by the hospital. If you have questions, please call 706-261-0521. Will Walton bill my insurance?Yes, as a courtesy we will bill your insurance company. It is your responsibility to provide any requested information to your insurance company, such as accident information, or claim forms. How do I know if my insurance company will cover my visit?Walton Rehabilitation Health System will call your insurance company to verify benefits, but please be aware that we obtain this information on your behalf only to provide an informed basis for your decisions regarding your care. The statement made by you over the telephone, or other electronic means does not guarantee that the services will be covered. Claims submitted to third party payers are generally subject to medical review after the billing has been completed. Medically necessary and appropriate services may not always be covered by your insurance company. Please refer any questions about your individual policy to your insurance company, or your employer. Will Walton Rehabilitation Health System accept my insurance plan?Insurance coverage varies from physician to physician, and different services are covered at different rates. Walton Rehabilitation Health System is in contract with numerous insurance companies and plans. Please call either the Business Office with questions at 706-261-0521 or you can call your insurance company for additional information. Can I review my account Balance online?No. Online access to your account is not available at this time. Please review your printed statement for the account balance, or the Business Office Staff is available to help Monday through Friday, from 8 am to 5 pm. Please call 706-261-0521. Or, you may email the Business Office and a representative will respond to your question with 24 hours (Monday through Friday.) May I pay by mail, or by credit card?Yes, payment by mail is expected to remain the preferred method of payment for most patients. Do you take credit cards, or offer payment plans?Yes, Walton Rehabilitation Health Systems honors MasterCard, Visa, American Express and Discover cards. Payment plans can be arranged. The Business Office staff is available to help Monday through Friday, from 8 am to 5 pm. Please call 706-261-0521. Or, you may email the Business Office and a representative will respond to your question with 24 hours (Monday through Friday.) Special Information for Medicare PatientsWalton Rehabilitation Health System is required to ask you the Medicare Secondary Payer Questions. Although you have answered these questions before, Walton Rehabilitation Health System is required by law to ask them again. We apologize for the inconvenience.Some of the information for the Medicare questionnaire include: Social Security numbers for patient and spouse (if the patient is a minor, Social Security numbers for parents and the minor patient) Retirement dates for patient and spouse Both parents' dates of birth for a minor patient How much will Medicare Pay?Medicare will pay for most hospital services, but you will be responsible for the co-payment or deductibles. These amounts vary based upon Medicare coverage. We do not know what those amounts are, until we receive notification from Medicare. I have other insurance in addition to Medicare, will you bill that as well?If you have given us the secondary policy information, we will be happy to bill that after Medicare makes payment. What is the difference between Medicare Part A and Part B?Part A covers inpatient hospitalization, and Part B covers outpatient services. Part B also covers physicians' professional services. I have Medicare. Why do I have to give you other insurance information?
Federal law requires us to bill any insurance company that could have responsibility for your charges before we bill Medicare. In certain situations, the hospital must consider if another party is responsible for charges, before we bill Medicare. For example, if you were injured in a automobile accident, it is the hospital's responsibility to make sure that those claims are filed to the appropriate payers.
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