Billing & Insurance
Walton Business Office
Monday to Friday, 8 a.m. to 5 p.m.
Email the Business Office and a representative will respond to your question within 24 hours (Monday through Friday)
Contact the Business Office if you have any questions about:
- Your account balance
- Insurance coverage
- Payment plans
As a courtesy, Walton Rehabilitation Health System bills your insurance company directly. For information on the insurance plans we accept, click here.
Frequently Asked Questions
1) Why am I receiving two bills for the same service?
Professional fees provided by physicians at Walton will be billed separately from the fees charged by the hospital.
2) How may I make payments?
Payments made be made by mail via a check, or via a credit card. Walton accepts MasterCard, Visa, American Express and Discover. Contact our Business Office for information about payment plans.
Special Information for Medicare Patients
Walton Rehabilitation Health System is required to ask you the Medicare Secondary Payer Questions. Although you have answered these questions before, Walton Rehabilitation Health System is required by law to ask them again. We apologize for the inconvenience.
Some of the information for the Medicare questionnaire includes:
- Social Security numbers for patient and spouse (if the patient is a minor, Social Security numbers for parents and the minor patient)
- Retirement dates for patient and spouse
- Both parents' dates of birth for a minor patient
How much will Medicare cover?
While Medicare pays for most hospital services, you will be responsible for the co-payment or deductibles. These amounts vary depending on Medicare coverage.
I have Medicare. Why are you asking for other insurance information?
Federal law requires us to bill any insurance company that could have responsibility for your charges before we bill Medicare. In certain situations, the hospital must consider if another party is responsible for charges, before we bill Medicare. For example, if you were injured in a automobile accident, it is the hospital's responsibility to make sure that those claims are filed to the appropriate payers.
If you have given us the secondary policy information, we will be happy to bill that after Medicare makes payment.
What is the difference between Medicare Part A and Part B?
Part A covers inpatient hospitalization, and Part B covers outpatient services. Part B also covers physicians' professional services.